Effective Date: September 1, 2026

We want you to feel clear and confident before you buy. Because most of what we offer is digital, time- based, or made to order, our policy is simple and stated up front. Please read it before purchasing. By completing a purchase you agree to this policy.

Quick Summary
• Break Free Xperience subscription: no refunds. Cancel anytime to stop future charges.
• Coaching sessions and workshops: no refunds. Reschedule with 24 hours' notice.
• Custom meditations: no refunds once work has started.
• Events and retreats: no refunds. Transfer your spot to someone else up to 14 days before the event.
• Shop products: final sale. Damaged or incorrect items are replaced or refunded when reported within 7 days of delivery.
• Digital downloads: no refunds once delivered.

1. Break Free Xperience Subscription
• All subscription payments, monthly and yearly, are non-refundable once charged. This includes partial months, unused time, and renewals you did not intend to keep.
• You can cancel at any time from your account settings or by emailing goldenwellbeingco@gmail.com. Cancellation takes effect at the end of your current billing period,
and you will not be charged again. Your access continues until that date.
• To avoid being charged for a renewal, cancel at least 24 hours before your renewal date. Renewal dates are shown in your account and in your original receipt.
• If you believe you were charged in error, such as a duplicate charge, email us within 30 days and we will investigate and correct it.

2. Coaching Sessions and Workshops
• One-time coaching sessions and workshops are non-refundable once purchased.
• You may reschedule a session one time at no charge with at least 24 hours' notice by emailing goldenwellbeingco@gmail.com.
• Missed sessions, or cancellations with less than the required notice, are forfeited without refund
or credit.
• If we cancel or need to move a session, we will offer a new time or a full refund, your choice.
Live workshop tickets may be transferred to another person with written notice before the workshop begins.

3. Custom Meditations
• Custom meditations are quoted individually. You approve the price in writing before we request payment.
• Payment is due in full before work begins. Once work has started, the purchase is non-refundable because the work is created specifically for you.
• Your purchase includes 1 round of revisions to the script before final recording. Additional revisions may be quoted separately.
• If we are unable to complete your meditation for any reason, you will receive a full refund.

4. Events and Retreats
• Event and retreat purchases are non-refundable, including deposits.
• You may transfer your spot to another person by emailing us at least 14 days before the event start date with the new attendee's name and contact information.
• Lodging, transportation, travel insurance, and personal expenses are separate from the event price and are your responsibility. We recommend travel insurance for in-person retreats.
• If we cancel an event, you will receive a full refund of the amount you paid us or, at your choice, a credit toward a future event. We are not responsible for travel or lodging costs.
• If an event is rescheduled, your purchase automatically applies to the new date. If you cannot attend the new date, you may transfer your spot or request a credit toward a future event.

5. Shop: Physical Products
• All physical product sales are final. We do not accept returns or exchanges for change of mind, fit, or preference.
• If your order arrives damaged, defective, or is not what you ordered, email goldenwellbeingco@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement at no charge or issue a full refund to your original payment method, your choice.
• If a package is marked delivered but you did not receive it, contact us within 7 days so we can open a carrier claim. We will work with you on a resolution but cannot guarantee replacement for packages the carrier confirms as delivered.
• Please double-check your shipping address at checkout. We cannot refund orders shipped to an address you entered incorrectly.

6. Shop: Digital Downloads
Digital products such as downloadable meditations, guides, and recordings are non-refundable once the download link has been delivered, because they cannot be returned. If a file is corrupted or you cannot access it, contact us and we will resend it or provide an alternative format.

7. How Refunds Are Processed
• Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank may take additional time to post the credit.
• We do not issue refunds to a different card or by cash, check, or store credit unless we offer that option in writing.

8. Questions or Concerns
Generation Healthy, LLC, 1500 N Grant St, Ste R, Denver, CO 80203